For Shopify D2C brands in India

Answer every “where is my order?” in under a minute, day and night.

We set up and run an AI support desk on your WhatsApp and website. It resolves routine questions from your live order data and hands anything sensitive to your team, with a summary.

Start a 14-day pilot for ₹4,999 Get a free support teardown

Live in 72 hours
Refund if AI resolves under 30%
Read-only access to your store

Example conversation

Hi, where is my order #4821?

It shipped yesterday and is out for delivery in Gurugram today. You can track it here: [tracking link]

Resolved by AI

It came today but the jar is cracked.

I'm sorry about that. I've passed this to our team with your order details. They'll reply here within 2 hours.

Handed to your team

Note to your team: damaged item · order #4821 · reported a cracked jar on delivery · customer calm

Your support inbox grows with every sale.

The same questions, all day

Where is my order, can I exchange this, do you take COD. Every answer is typed by hand.

Nights and sale days go quiet

Customers message at 11 pm and during your biggest sales, exactly when nobody is on shift.

Hiring doesn't scale

Another support executive costs ₹15k–30k a month and still covers only one shift.

Live in 7 days. Better every week.

You approve everything the AI is allowed to say before it talks to a single customer.

Days 1–2
We learn your store

We build a knowledge base from your website, policies, catalog and recent chats. You review and approve it.
Days 3–5
We connect and test

Read-only Shopify order lookup, courier tracking, WhatsApp and website chat, tested against your real past questions.
Days 6–7, then weekly
Go live and improve

Every week we review conversations, fix gaps in the knowledge base and send you a short report.

The AI handles

Order status and live tracking
Delivery times and serviceable pincodes
Return and exchange policy, plus capturing the request
COD, payment options and store policies
Product, size and ingredient questions from your catalog

Your team gets, with a summary

Refunds, replacements and any compensation
Damaged, wrong or missing items
Payment problems and chargebacks
Upset customers, complaints, and anyone who asks for a person
Anything the AI isn't sure about. It never guesses.

Every Monday, a one-page report.

What customers asked, what the AI resolved, and what to fix in your store and operations.

Conversation volume by channel

Share resolved by AI

First response time

Top 5 customer issues

Knowledge fixes made

Ops red flags, like one courier delaying a city

Run by a support operator, not just a bot builder.

Ravi Singh led customer-support teams at a global BPO before building AI support desks for D2C brands. The bot is the easy part. The escalation rules, quality checks and weekly fixes are what keep your customers happy.

Simple pricing. Prove it first.

Start here

14-day pilot: ₹4,999

Website chat and WhatsApp, your top 15 questions, order tracking and a results report. Live within 72 hours. The fee is credited to setup if you continue.

Book a pilot

Starter

Up to about 1,000 conversations a month

₹7,999 /month

+ ₹14,999 one-time setup

WhatsApp and website chat
Shopify order lookup and tracking
Weekly report and knowledge updates

Growth

Up to about 3,000 conversations a month

₹14,999 /month

+ ₹24,999 one-time setup

Everything in Starter
Instagram DMs and email
Return, exchange and COD confirmation flows
Monthly results call

Scale

3,000+ conversations or several brands

from ₹24,999 /month

Setup quoted after a call

Custom integrations
Hindi and Hinglish tuning
Response-time commitment

WhatsApp platform and Meta message fees are billed to you directly, at cost. Prices exclude GST where applicable.

The pilot guarantee

If the AI resolves fewer than 30% of pilot conversations without a human, you get your ₹4,999 back.

Questions founders ask

What if the AI says something wrong?

It answers only from your order data and the policies you approve. It cannot promise refunds, discounts or delivery dates, and it hands off whenever it is unsure. We also review conversations every week.

We already use a WhatsApp tool. Does this replace it?

Usually not. We set up and tune the AI on the platform you already pay for where it supports it, so it resolves more conversations without a human.

Do we have to change our WhatsApp number?

We check what your current number supports during onboarding. If you'd rather not touch WhatsApp yet, the pilot can start on website chat only.

What about our customers' data?

We use read-only store access, sign a data processing agreement, never reuse your data, and delete it when you leave. You can revoke access at any time.

Which languages does it speak?

English, Hindi and Hinglish, matching whatever the customer writes in.

What do you need from us to start?

Shopify collaborator access, your policies, an export of recent chats, and a 30-minute kickoff call.

See what your customers are waiting for.

Get a free one-page teardown of your support: how long a real question took to answer, the gaps we found, and what an AI agent would have replied from your own FAQ page.

Or reach Ravi directly: WhatsApp +91 98765 51605 · ravi.singh4892@gmail.com